Visitor Attraction Workshop: enhancing visitor engagement via digital technology

A session by Chris Massey, Simon Baines, Andy King and Jacob Thompson

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About this session

As part of our Access All Areas sessions we are running a taster of our usual multi-hour workshops, that are regularly delivered by our Customer Success Team. This session is open to any Visitor Attraction, even if you are not a current customer of Access. Our Customer Success Team and session partner are delivering a workshop on enhancing engagement with your visitors via digital technology. From their initial enquiry and ticket purchase, during their visit, and beyond.
The team will demonstrate how to map your digital customer journey that underpins your visitor experience lifecycle, in order to identify the gaps that you need to focus on. Make sure you bring a notepad and pen to this session, as there will be exercises for you to undertake, as well as helpful handouts for you to use in your planning afterwards.